General Terms & Conditions

Terms of Service Last updated: July 16 2026 These Terms of Service ("Terms") govern your access to and use of the Vedron platform and related services (the "Service"). The Service is provided by Blue Squirrel Pte Ltd (UEN 202306690Z), a company incorporated in Singapore, with its registered address at Blk 328 Tampines St 32, #08-362, 520328, Singapore, trading as Vedron ("Vedron," "we," "us," or "our"). By creating an account, starting a trial, or otherwise using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other entity, you confirm that you have authority to bind that entity. Business use only. The Service is intended for businesses. By using the Service, you confirm that you are acting as a business or in a professional capacity and not as a consumer, and that you are entering into these Terms in connection with your trade, business, or profession. 1. Definitions "Merchant," "you" — the business or individual using the Service. "Customer Data" — data you submit to, connect to, or that is processed through the Service, including your shoppers' and business operations data. "DPA" — our Data Processing Agreement , which governs our processing of personal data on your behalf and forms part of these Terms. 2. The Service Vedron provides commerce software, including VedronCMS (storefronts, content, and media) and VedronERP (order management, inventory, purchasing, shipping, accounting, reporting, and integrations with sales channels, payment providers, carriers, and tax/accounting systems). Features and integrations may be added, changed, or discontinued over time; where a change is material, we will give you reasonable notice. 3. Eligibility and accounts You must be able to form a binding contract to use the Service. You are responsible for keeping your account credentials secure and for all activity under your account, including the activity of users you invite. Notify us promptly of any unauthorised use. 4. Trials and beta Free trial. We may offer a free trial (currently 14 days, no payment card required). At the end of the trial, continued use requires a paid subscription. Beta. Some features, or the Service as a whole, may be offered on a beta basis. Beta features are provided "as is," may be incomplete or contain errors, may change or be withdrawn at any time, and are provided without warranties or service levels. Where we load a sample of your real data during an evaluation, we do so only at your request, and its handling and deletion are described in our Privacy Policy . 5. Plans, fees, and billing Paid plans are billed in advance on a recurring basis (monthly or annually, depending on the plan you select) at the prices shown at sign-up. [Confirm current plan names and prices before publishing.] Fees are exclusive of taxes unless stated otherwise; you are responsible for any applicable taxes. Changes to prices. We may change our plan prices and fees from time to time. We will give you reasonable advance notice of any change before it takes effect, and the new price will apply only from your next billing period after the notice. If you do not agree to a price change, you may cancel before it takes effect; continuing to use the Service after the change takes effect means you accept the new price. Refunds and cancellation. You may cancel the renewal of your subscription at any time before the start of your next billing period, without notice and without giving any reason. Fees already paid for the then-current billing period are non-refundable, except where a refund is required by applicable law. 6. Your responsibilities and acceptable use Your use of the Service must comply with our Acceptable Use Policy and with all laws that apply to you, including the terms of any third-party sales channel, payment provider, carrier, or tax/accounting system you connect. You are responsible for the accuracy of the data you enter or connect, and you confirm that you have the right to provide it to us for processing — including any data you ask us to load during an evaluation. You are responsible for the lawfulness of the Customer Data you submit, including any data filed to tax authorities or other systems through the Service. Automated outputs depend on the quality and accuracy of the data you provide. 7. Your content and storefronts You are responsible for the content, products, pricing, and configuration of the storefronts, pages, blogs, media, and other materials you create using the Service, and for ensuring they are lawful and that you hold the necessary rights. You are responsible for providing your own customers with any required notices (including privacy and cookie notices) and for meeting your own obligations to your shoppers and to any connected platform. We do not monitor or endorse Customer content. 8. Customer Data and data protection As between you and us, you own your Customer Data. You grant us the rights needed to host and process it to provide the Service. Where we process personal data on your behalf, we do so as your processor under the DPA , which sets out the security measures, sub-processors, and international transfer safeguards that apply. Your backups. You are responsible for maintaining your own copies and backups of your Customer Data, for example by exporting it periodically. We are not responsible for any loss resulting from your failure to do so. Following deletion of your account or data in accordance with these Terms and our retention schedule, the data cannot be recovered. 9. No professional advice Vedron is software. It is not a substitute for professional tax, accounting, legal, or financial advice, and we do not provide such advice. Features that generate accounting entries, tax figures, reports, or filings are tools to assist you and your advisors; you remain responsible for the correctness, completeness, and legal compliance of your books, filings, and business decisions. You should have qualified professionals review outputs before relying on them. 10. E-invoicing and tax transmission The Service can prepare and transmit invoices, filings, and related data to third-party and governmental systems, including KSeF and e-Sprawozdania (Poland) and DATEV, easybill, and eRechnung/ZUGFeRD (Germany), based on the data you provide and the settings you configure. You are solely responsible for the accuracy, completeness, and lawfulness of the data submitted and for meeting your own filing obligations and deadlines. We act only as a transmission and formatting tool. We do not guarantee that any submission will be accepted by the relevant authority or system, and we are not responsible for rejections, penalties, interest, or other consequences arising from incorrect data, misconfiguration, late filing, or changes to those external systems. The availability and behaviour of governmental and third-party tax systems are outside our control. 11. Automated processing and reconciliation Certain features automatically import, normalise, enrich, match, and post financial data — including bank-transaction matching, currency conversion using external reference rates (such as European Central Bank rates), tax classification, and journal generation. These processes rely on rules, tolerances, and estimates and may produce incomplete or incorrect results. They are provided to assist you, not to replace review. You are responsible for verifying automated matches, classifications, and entries before relying on them or submitting them to any authority. 12. Third-party platforms and marketplaces The Service connects to third-party platforms, including sales channels (such as Allegro, Amazon, Bol, CDON, eBay, eMAG, Kaufland, mimovrste, PHH, Shopify, and TikTok Shop), payment providers, carriers, accounting systems, and social platforms. These are operated by third parties under their own terms. You are responsible for holding valid accounts and credentials, for complying with each provider's terms and policies, and for ensuring you have the right to connect and sync the relevant data. We do not control these platforms and are not responsible for their availability, changes, pricing, suspension, data accuracy, or acts or omissions. Synchronisation may be delayed, interrupted, or prevented by changes on their side, and stock, order, or pricing data may be temporarily out of sync. 13. Shipping and carriers Where the Service generates shipping labels or tracking via carriers (such as DHL, DPD, InPost, and FedEx), the carrier relationship, delivery, and pricing are between you and the carrier under their terms. Label and tracking accuracy depends on the data you provide, and we are not responsible for carrier delays, losses, surcharges, or delivery outcomes. 14. AI Integrator The AI Integrator lets you build and test custom integrations with the assistance of an AI coding tool in a sandboxed environment. AI-generated code and suggestions are provided "as is" and may be incorrect, incomplete, or unsuitable for your purpose. You are responsible for reviewing, testing, and validating any integration before use, and for ensuring it complies with applicable third-party terms and laws. Our review or approval of an integration, where offered, is operational and does not warrant that it is error-free, secure, or fit for purpose. Access may be subject to usage limits, including limits on the number of integrations and on processing volume. You must not use this feature to develop, test, or deploy malicious code, to circumvent security or access controls, or otherwise in breach of our Acceptable Use Policy. This feature uses a third-party AI provider as a sub-processor. 15. Multiple entities The Service may allow you to operate more than one legal entity under a single account, each with its own books. You are responsible for the correct configuration and separation of each entity and for each entity's own compliance, filings, and records. 16. Reports and forecasts Reports, analytics, and forecasts are generated from your data for informational purposes and may rely on assumptions and estimates. They are not guarantees of future results and should not be the sole basis for business, financial, or tax decisions. 17. Availability and changes to the Service Unless a separate written service-level agreement applies, the Service is provided without any guaranteed level of availability or uptime. We may modify, suspend, or discontinue features, integrations, or connected third-party systems, and third-party changes may affect functionality. We may carry out scheduled or emergency maintenance that temporarily suspends or limits access to the Service. Such maintenance is included in your subscription and does not entitle you to any reduction of fees. Our obligations under these Terms are obligations of means (best efforts), not of result, and we do not guarantee any specific outcome from your use of the Service. 18. Support The level and channels of support depend on your plan. Where we refer to "lifetime" support, this means support for the Service during the period of your active paid subscription and for so long as we commercially offer the Service; it does not create a perpetual obligation independent of your subscription or of the continued availability of the Service. 19. Intellectual property We and our licensors own all rights in the Service and its underlying software, excluding your Customer Data. These Terms do not grant you any rights in the Service except the limited right to use it as permitted here. 20. Warranties and disclaimers We provide the Service with reasonable skill and care. Except as expressly stated and to the extent permitted by law, the Service is provided "as is" and "as available," without further warranties, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service, or any output, filing, or document it generates, complies with the laws, regulations, or requirements applicable to your business or in your jurisdiction. Ensuring such compliance is your responsibility. [Legal to confirm the exact warranty and disclaimer language, and any mandatory statutory warranties that cannot be excluded.] 21. Limitation of liability To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, savings, business, goodwill, or data. Our total aggregate liability arising out of or in connection with these Terms and the Service shall not exceed the fees you paid for the Service in the one month immediately before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, such as for death or personal injury caused by negligence, or for fraud. [Legal to confirm the final cap and carve-outs. Given the tax, accounting, and filing features above, the exclusions should clearly cover consequences arising from your data, your filings, and third-party systems.] 22. Term, suspension, and termination These Terms apply while you use the Service. Renewal. Unless cancelled in accordance with these Terms, subscriptions renew automatically for successive periods equal to your then-current billing period (monthly or annually). You may cancel renewal at any time before the start of the next billing period, without notice and without giving any reason. Non-payment. We may suspend or terminate the Service if fees remain unpaid for 14 days after the due date, following reasonable reminders. We may also suspend or terminate access for material breach (giving you a reasonable opportunity to remedy a curable breach where required by law), or where required by law or to protect the Service or other users. On termination, you may export your Customer Data for 30 days, after which we may delete it in accordance with the DPA and our retention schedule. 23. Changes to these Terms We may update these Terms from time to time. Where changes are material, we will notify you via email and/or in-app notice before they take effect. Continued use of the Service after the effective date constitutes acceptance; if you do not agree, you may cancel before the change takes effect. 24. Force majeure We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, epidemics or pandemics, war, civil unrest, strikes, failures of energy or telecommunications, cyber-attacks, and failures or interruptions of the systems, services, or infrastructure of our suppliers or connected third-party platforms. 25. General Survival. Provisions that by their nature should survive termination — including those on your responsibilities, data, intellectual property, disclaimers, limitation of liability, and governing law — survive termination or expiry of these Terms. Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force. No set-off. You may not withhold or set off any amounts payable to us. No resale. You may not resell, sublicense, or otherwise make the Service available to third parties except as expressly permitted. Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Entire agreement. These Terms, together with the DPA and any plan-specific terms, form the entire agreement between you and us regarding the Service and supersede your own standard terms. 26. Governing law and disputes These Terms, and any non-contractual obligations arising from them, are governed by the laws of the Republic of Singapore, and the courts of Singapore shall have jurisdiction over any dispute arising out of or in connection with them. 27. Contact Questions about these Terms? Contact us at info@vedron.io.